When will my order ship?

TORUS aims to ship out your order as quickly as possible. Orders typically take 1-3 business days to be packed in our warehouse, but may take as long as 3-5 business days to leave our warehouse. After that, it will arrive to you based off of the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships. If you have any questions, please contact us.

Do you ship internationally?

Yes, we ship internationally. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Which countries do you not ship to?

We offer international shipping but at this time are unable to ship to Afghanistan, Ascension, Burma, Central African Republic, Cuba, Guinea-Bissau, Iran, North Korea, Pitcairn Island, Saint Helena, Saint Pierre, Miquelon, Somalia, Syria, Tajikistan and Tristan da Cunha. Email us at contact@toruseyewear.com and we can give you more information. While we do everything we can to prevent any customs fees, holds, or taxes charged to you upon arrival, we cannot guarantee this. If these do occur, we are not responsible for paying these costs. The responsibility is yours, the customer. As well, if you send the package back due to any of the above reasons we will not issue a refund.

My tracking information states that my order was already delivered but I have not received it. What does this mean?

Please email contact@toruseyewear.com. We will do our best to resolve the issue as quickly as possible.

Do you ship to PO Boxes?

Unfortunately, for international orders, we are unable to ship to Post Office (PO) Boxes, APO, or FPO addresses.

Will I have to pay sales tax?

All orders shipped to California addresses are subject to state sales tax and may be subject to local taxes. Orders to all other U.S states will not be subject to any sales tax.

Where does my order ship from?

All orders are shipped from our facility in Beverly Hills, California.

What if I need to modify my order?

If you would like to modify your order and it has not been processed, please email contact@toruseyewear.com. Once your order has been prepped for shipping, it cannot be modified.

An item I want is sold out. When will it become available again?

If an item is listed as sold out, it is unavailable for purchase. You can click the ‘sold out?’ link on the product page and sign up to receive restock notifications. You can also reach out to us at contact@toruseyewear.com for more information.

How do I find out when new styles are releasing and when?

You can also stay updated with our latest releases by signing up for our email newsletter or by following us on social media.

I received a damaged product. What should I do?

Please email us at contact@toruseyewear.com as soon as you receive your order.

How do I return an item from my order?

Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that return shipping charges are the responsibility of the customer. In order to return an item, please email us at contact@toruseyewear.com

How do I exchange an item from my order?

If you wish to exchange your purchase for a different size or style, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us using the instructions above. If you have any questions, please email us at contact@toruseyewear.com

What materials were incorporated into the Cosmos collection?

The plastic material known as: Cellulose Acetate is a natural polymer. Sourced from a selection of renewable sources such as a certain variety of trees and cotton linters. This material has high sustainability and when “shaped” is very resilient to fatigue and wear. This Cellulose is 100% manufactured in Italy. The metal materials used is called: Beryllium Alloy. This material is stronger than steel yet lighter in weight than aluminum. In addition, there is no “nickel” incorporated in Beryllium which makes this metal 100% Hypo Allergenic.

Where are Torus Products made? How are Torus Frames produced?

The frames are manufactured in Italy. The process starts with the custom creation of the raw materials. All materials that are used for the Torus collection are designed and created specifically and exclusively for Torus. Torus frames combine the highest technology with old world hand craftsmanship. State of the art muti dimensional computer assisted “floating” cutting and routing techniques creates in perfect harmony, shapes, and faceting of the frames. Clean consistent and perfect lines are a result of this process. With plastic or Acetate frames the final finish is crucial. Only by hand polishing can this be achieved to our level. Each Torus frame receives a minimum of 60 minutes per frame of polishing and each frame is touched by human hands over 100 times prior to completing the final product.